This Privacy Policy explains how NOOHI Studio ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you visit noohistudio.com or make a purchase from our store. We take your privacy seriously and are committed to handling your personal information responsibly.
1. What Information Do We Collect?
When you visit or shop with us, we may collect the following types of information:
- Name and Contact Details: Your name, email address, shipping address, billing address, and phone number. We need this information to process your order and communicate with you.
- Payment and Transaction Information: Payments are processed securely by our third-party payment providers, [Shopify Payments / Whop], and may include payment methods such as Apple Pay, Google Pay, PayPal, Afterpay, Klarna, or Shop Pay Installments. We do not store your full credit or debit card details.
- Order Information: Details about the products you purchase, order value, shipping information, and order status.
- Device and Browser Information: Your IP address, browser type, device type, operating system, and information about how you interact with our website.
- Website Usage Information: The pages you visit, products you view, items you add to your cart, and other interactions with our store.
2. How Do We Use Your Information?
We may use your personal information to:
- Process Orders: Accept and process your order, complete payments, arrange shipping, and send order updates.
- Provide Customer Service: Respond to questions, requests, returns, store credit, complaints, and other customer service inquiries.
- Communicate With You: Send important information about your order and, if you have subscribed, marketing emails about products, promotions, or offers. You can unsubscribe at any time using the link in any marketing email.
- Improve Our Service: Understand how customers use our website, improve the shopping experience, troubleshoot technical issues, and improve our products and services.
- Advertising: Show you relevant ads on other platforms, such as Meta (Facebook and Instagram), and measure how well our advertising performs.
- Prevent Fraud and Protect Security: Protect our customers, website, and business from fraud, misuse, or unauthorized activity.
- Comply With the Law: Meet applicable legal, tax, accounting, and regulatory requirements.
3. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate and improve our website. These may be used to:
- Remember the contents of your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Measure the performance of our website and advertising
- Show you relevant ads and personalize your shopping experience
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website work.
4. Third Parties
We work with trusted third-party service providers to run our store, process payments, fulfill orders, analyze website activity, advertise, and provide customer service. These may include:
- Shopify: Our e-commerce platform, which hosts our online store and processes personal information to operate it.
- Payment Providers: [Shopify Payments / Whop] and, depending on the payment method you choose, providers such as Apple Pay, Google Pay, PayPal, Afterpay, Klarna, or Shop Pay Installments.
- Shipping and Fulfillment Partners: We share your name, shipping address, phone number, and order details with our manufacturer, fulfillment partners, and carriers (such as USPS, UPS, FedEx, and DHL eCommerce) as needed to deliver your order.
- Order Tracking and Returns Services: Providers that help us send tracking updates and manage returns.
- Analytics and Advertising Partners: Services such as Google and Meta that help us analyze website activity, measure ad performance, and show relevant ads.
We only share personal information when reasonably necessary to operate our business, process and deliver your order, complete payments, provide customer service, improve our website, advertise, or comply with legal obligations. We do not sell your personal information for money.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information. Our website uses secure, encrypted connections, and payment information is processed securely by third-party payment providers. However, no method of transmission or electronic storage is completely secure.
6. Your Rights
Depending on where you live, you may have the right to:
- Access: Request information about the personal information we hold about you.
- Correction: Request that inaccurate or incomplete information be corrected.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Restriction: Request that we limit how we process your personal information in certain circumstances.
- Objection: Object to certain uses of your personal information.
- Withdraw Consent: Withdraw your consent where we rely on consent to process your information.
To exercise your rights, email us at support@noohistudio.com. We may need to verify your identity before completing your request. We will not discriminate against you for exercising any of your privacy rights.
7. Your US State Privacy Rights
Residents of certain US states, including California, may have additional rights, such as the right to know what personal information we collect and how we use and share it, and the right to opt out of the "sharing" of personal information for targeted (cross-context behavioral) advertising.
Our use of advertising cookies and pixels may be considered "sharing" or "targeted advertising" under these laws. To opt out, email us at support@noohistudio.com with the subject line "Do Not Share My Personal Information." We also honor Global Privacy Control (GPC) signals sent by your browser where required by law. You may use an authorized agent to submit a request on your behalf.
8. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. These purposes include processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory requirements.
9. Children's Privacy
Our store is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@noohistudio.com and we will delete it.
10. International Data Transfers
NOOHI Studio is based in the Netherlands, and some of our service providers may process or store personal information outside the United States, including in the European Union and China. Where applicable, we take reasonable steps to ensure your personal information is handled in accordance with applicable privacy and data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, service providers, or legal obligations. The latest version will always be available on our website, with the "Last updated" date shown at the top.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
NOOHI Studio
Email: support@noohistudio.com
Customer Service Hours:
Monday–Friday: [9:00 AM–5:00 PM]
Saturday–Sunday: [10:00 AM–4:00 PM]
Average response time: within 24 hours